Refund policy

Refund Policy

At RealRackMarket (RRM), we are committed to delivering high-quality educational products, services, and customer support. Because our offerings consist of digital educational content, consultations, documentation, training programs, subscriptions, and other non-physical services, our refund process differs from that of traditional retail businesses.

We offer a 30-day refund request period, meaning you have 30 days from the date of purchase to submit a refund request.

Eligibility for a Refund

To be considered for a refund, your request must be based on a material failure by RealRackMarket to provide the product or service substantially as described at the time of purchase or as outlined in our Service & Customer Agreement.

Refund requests may be considered in situations such as:

  • The purchased service was not delivered.

  • A purchased digital product or educational service was not made accessible due to an issue within RealRackMarket's control.

  • The product or service delivered materially differed from its published description.

  • Another verified issue prevented RealRackMarket from fulfilling the purchased service as represented.

Refund requests are not granted because:

  • Market conditions changed.

  • An investment or trade did not perform as expected.

  • The customer changed their mind after receiving the purchased educational materials or services.

  • The customer chose not to use or complete the purchased educational content.

  • The customer disagrees with market outcomes or personal investment decisions.

  • The customer expected guaranteed financial results.

RealRackMarket provides education, market awareness, and analytical guidance only. Customers remain solely responsible for all investment and financial decisions.

How to Request a Refund

To request a refund, please contact us at:

officialrealrackmarket@gmail.com

Please include:

  • Your full name

  • Proof of purchase

  • Order number (if available)

  • The product or service purchased

  • A detailed explanation of the issue

  • Any supporting documentation that may assist in reviewing your request

Each request is reviewed individually to ensure a fair evaluation based on the circumstances.

Service Issues

If you experience a technical issue, cannot access purchased content, receive incomplete materials, or believe there was an error with your order, please contact us as soon as possible. We will work diligently to investigate the issue and provide an appropriate resolution.

Non-Refundable Products & Services

Unless otherwise required by applicable law, refunds generally cannot be provided once educational content, digital materials, documentation, consultations, coaching sessions, subscriptions, strategy resources, downloadable files, or other purchased services have been delivered or accessed, except where RealRackMarket has materially failed to provide the purchased service as described.

Completed consultation sessions, coaching calls, and educational services that have already been fully delivered are generally non-refundable.

Exchanges

Because RealRackMarket provides digital educational products and services rather than physical merchandise, traditional exchanges are not available.

If you purchased the wrong product or believe another offering better suits your needs, please contact us before making an additional purchase. Whenever reasonably possible, we will work with you to identify an appropriate solution.

European Union 14-Day Cooling-Off Period

If you reside in the European Union, you may have additional consumer rights under applicable law, including a statutory 14-day cooling-off period for certain purchases.

However, if you expressly request immediate access to digital content or services and acknowledge that performance begins before the cooling-off period ends, you may lose your right to withdraw once the digital content or service has been provided, as permitted by applicable law.

Refund Processing

Once your refund request has been reviewed, we will notify you whether it has been approved or declined.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for processing after approval. Processing times may vary depending on your financial institution.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at:

officialrealrackmarket@gmail.com

Questions

If you have any questions regarding this Refund Policy or need assistance with a purchase, please contact us at:

officialrealrackmarket@gmail.com

RealRackMarket is committed to providing educational value, transparent communication, and a fair resolution process while maintaining the integrity of our educational services.